Shipping policy

Effective Date: July 5, 2026

At Super Cloth, we are committed to delivering your orders safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders are processed only on business days (excluding Sundays and public holidays).
During festivals, sales, or high-demand periods, processing times may be slightly longer.

Shipping Partner

We ship orders through our trusted logistics partner, including Delhivery and other reliable courier services when required.

The delivery timeline depends on the courier service, your delivery location, weather conditions, and other operational factors. While we strive for timely delivery, we cannot guarantee exact delivery dates.

Estimated Delivery Time

The estimated delivery date for your order will be displayed during the checkout process before you complete your purchase.

In most cases, orders are delivered within the estimated timeframe shown at checkout. However, delivery may occasionally take longer due to circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at the checkout page before payment.

Any free shipping offers will be clearly mentioned on our website whenever available.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable), allowing you to track your shipment.

Delivery Delays

Delivery may be delayed due to:

Remote or difficult-to-reach locations
Weather conditions
Natural disasters
Government restrictions
Public holidays
Courier partner operational delays

We appreciate your patience in such situations.

Incorrect Address

Please ensure that your shipping address and contact details are accurate when placing your order.

Super Cloth is not responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If the courier partner is unable to deliver your package after multiple delivery attempts due to customer unavailability or an incorrect address, the order may be returned to us. Additional shipping charges may apply for re-shipping the order.

Damaged Package

If you receive a package that appears damaged or tampered with, we recommend recording an unboxing video and contacting our customer support within 24 hours of delivery with photos or videos of the package.